|Medium priority request||<12 hours||<6 hours|
|High priority request||<8 hours||< 4hours|
|Critical priority request||<4 hours||<2 hours|
The customer submits a request using the support email address at any time (24/7). Such a request will be reviewed by support during the specified response times. The working hours of the support service are from 9.00 to 18.00 (UTC +3) excluding Saturday and Sunday.
|Support level||L3 support, 8/5 tech support||L3 support, 8/5 tech support|