Subscription includes
- L3 technical support (solving issues, performing tasks outside of the competence of L2 technical support; identifying and eliminating the causes of the incident)
- Software maintenance (updating, preventive software functioning check)
- Choose the right ICDC support subscription for you
Choose the right ICDC support subscription for you
| Subscription type | Basic | Standard |
|---|---|---|
| Medium priority request | <12 hours | <6 hours |
| High priority request | <8 hours | <4 hours |
| Critical priority request | <4 hours | <2 hours |
The customer submits a request using the support email address at any time (24/7). Such a request will be reviewed by support during the specified response times. The working hours of the support service are from 9.00 to 18.00 (UTC +3) excluding Saturday and Sunday.
Support subscription price
| Subscription type | Basic | Standard |
|---|---|---|
| Periodicity | Monthly | Monthly |
| Support level | L3 support, 8/5 tech support | L3 support, 8/5 tech support |
| Price |